Customer Assurance & Official Terms
Cancellation & Refund Policy
Last Updated: October 12, 2026 · Official Support: Chatkaro
### Returns and Replacements
Generally not provided for orders already in transit or delivered.
### Order Cancellation
Orders cannot be cancelled once placed on the website.
### Refunds
You can raise a refund request, but it is subject to investigation and approval.
### Refund Timeline
Approved refunds are processed within 5–7 working days and deposited into your account.
### Customer Care & Support
For genuine transit queries or quality concerns, reach out to our team:
- Email: Chatkaro.food@gmail.com
- Helpline & WhatsApp: +91 70454 07525 (Mon - Sat, 10 AM - 6 PM IST)
- Registered Address: A-10, 191 Akansha CHSL, Gorai 2, Borivali West, Mumbai 400092
